Effective Date: February 2025
At Vardhaman.shop, we strive to provide our customers with the best shopping experience. However, we understand that sometimes cancellations are necessary. Please read our cancellation policy carefully to understand the terms under which cancellations are accepted.
1. Cancellation Before Shipment
- Order Cancellation:
If you wish to cancel an order before it has been shipped, you can do so by contacting us immediately. Once the order has been successfully canceled, a full refund will be processed through the original payment method.
- How to Cancel:
You can request a cancellation by emailing us at support@vardhaman.shop or calling our customer service team at +91-XXXXXXXXXX. Please include your order number and contact details to help us process your request quickly.
- Cancellation Deadline:
Cancellations must be requested within 24 hours of placing the order to be eligible for a full refund.
2. Cancellation After Shipment
- Post-Shipment Cancellations:
Once the order has been shipped, cancellations are not allowed. If you choose to reject the delivery upon arrival, you will need to return the product as per our Return Policy.
- Delivery Rejection:
If an order is rejected upon delivery or returned to us due to an incorrect shipping address or refusal to accept, the customer will bear the cost of reshipping. Refunds will be processed only if the product is eligible for return under our Return and Refund Policy.
3. Non-Refundable Products
- Opened or Used Products:
Products such as beverages, tea, sharbat, or any consumables, once opened or used, are not eligible for cancellation. These products are considered non-refundable and non-returnable due to hygiene and safety concerns.
- Tea Accessories and Other Products:
If the products are unused and unopened, they may be eligible for return as per the Return Policy but are not refundable under the cancellation policy once dispatched.
4. Incorrect Pricing and Order Adjustments
- Incorrect Pricing:
In the case of an order placed at an incorrect price due to technical errors or system glitches, we reserve the right to either cancel the order or correct the pricing before processing the shipment. You will be notified of any changes, and you will have the option to confirm the purchase at the corrected price or cancel the order.
5. Refunds for Canceled Orders
- Refund Processing:
If your cancellation request is approved, a refund will be initiated through your original payment method. Refunds typically take 7-10 business days to reflect in your account, depending on your bank or payment provider.
- Transaction Fees:
Please note that any transaction fees charged by the payment gateway (RazorPay) may not be refundable as part of the cancellation process.
6. Contact Information for Cancellations
To request an order cancellation, please reach out to us through the following channels:
Vardhaman Shop
Pune, India
Email: hello@vardhaman.shop
Phone: +91 91122 30606
Website: https://vardhaman.shop
By placing an order on Vardhaman.shop, you agree to the terms of this Cancellation Policy. We encourage you to carefully review your order before completing the purchase. If you have any questions, don’t hesitate to reach out to our customer support team.